After reaching the limit of my computer and networking capabilities, I engaged Don to address a number of issues in my home network and computer. Don covered wireless, ADSL, backup/restore, Windows, printing and performance issues. He was focused and professional- listening carefully and educating me as he went methodically through each issue. He inspired confidence, something which is very grounding after lashing around for hours in user guides and blogs on my own. He used his time efficiently and was well worth the dollar value.